In most case and according to the Company's sole discretion, You may return new, unopened items with original tags and packaging, which have been exclusively sold and distributed by Life Changing Items within 30 days of dispatch for a full refund of the paid invoice issued to you by the Operator following the deduction of any shipment and/or handling fees.

 

If you aren’t satisfied with your purchase, you may be eligible to return or exchange the product purchased on the Website, in accordance with the Terms of this Policy and the Company’s General Terms and Conditions, as well as depending on the product which was purchased its condition upon your request to return it. In some cases, products might not be returned due to sanitary and/or healt related issues, in such cases, the Company shall have sole discretion with regards to accepting any product return.

If we shipped you the wrong item: You have two options:  1) exchanging it for the correct item, or 2) returning it for a full refund in accordance with the Terms listed in this Policy. Customers must confirm their eligibility to replace or return, either by phone or by electronical communication with our customer support team before sending any item back. In many cases, you have 30 days after dispatch of your order to contact our customer support and request a return or exchange. Make sure to read the Product-Specific policies below for more details (when applicable) and exceptions.

If an item is missing from your order:  Contact our customer service team to inform them  about the missing item from your order. Once we confirmed that an item was missing, we will offer a full refund of the item value or initiate the replacement process.

If your package is lost during shipping:  Contact Customer Support Team  to inform us you didn't receive your package. Once we confirm with the courier company that your package is lost, we will offer a refund or resend the items.

If we shipped you a defective or damaged item:  You are eligible for a full refund or replacement of the product. At the time of requesting refund, please provide us with photographs clearly showing the damages of the purchased product and your order number to our Customer Support Team . If you believe your item was damaged during shipping, Customer Support  will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it’s damaged during shipping, you can reject it. Life Changing Items will ship you a new item at the earliest date possible.

 

 

“The 30-Day Money Back Guarantee” is available under following circumstances:

  1. Item must be returned to us with proof of purchase such as Order ID, Invoice ID, Transaction ID within 30 calendar days from the date of dispatch.
  2. Returns must be authorized in writing by Life Changing Items via email. 
  3. Item must be returned in its original & resell condition; packaging must not be broken where applicable.
  4. Return postage and handling is buyer's responsibility.
  5. Refund does not include original shipping cost. Refund method will be determined by Life Changing Items.

Where “The 30-Day Money Back Guarantee” is not available, or “The 30-Day Money Back Guarantee” period is expired.

  1. Return of Non-Broken Item within Warranty Period.
  2. Life Changing Items may reject any returns made if any of the below circumstances is relevant in your request and or in accordance with the Company’s sole discretion. 
  • The detailed size chart is included in the description. The size you choose does not fit you well.
  • The 30-Day Money back Guarantee period has been
  • The order was placed by mistake but wasn't cancelled within 12 hours.
  1. Returns must be authorized in writing by Life Changing Items via email. 
  2. Item must be returned to us with proof of purchase such as Order ID, Invoice ID, Transaction ID.
  3. Item must be returned in its original and resell condition and packaging must not be broken or damaged where applicable
  4. The Client shall pay the Return postage and handling fees.6. Under no circumstances we will refund the original shipping cost.
  5. Return of Broken Item within Warranty Period
  6. Refer to Warranty Policy for warranty information.
  7. Returns must be authorized in writing by Life Changing Items via email.
  8. Item must be returned to us with proof of purchase such as Order ID, Invoice ID, Transaction ID.
  9. Items must be returned in reasonable condition and original packaging where possible, and must include all accessories unless approved by Life Changing Items otherwise.
  10. The Client shall pay the Return postage and handling fees.

Warranty Policy

  1. All warranties are back-to-base warranties.
  2. Where applicable, the warranty offered for the products sold by Life Changing Items are the manufacturer's warranty, and therefore warranty related enquires must be made directly to the manufacturer.
  3. Where there is no manufacturer's warranty available, Life Changing Items offers the warranty.
  4. In the event of a warranty claim, regardless of manufacturers’ or Life Changing Items warranty, all warranty related shipping costs (both ways) shell be paid by the Client, unless in the event of Dead On Arrival (DOA), or incorrect handling by us, we will pay for all warranty related shipping costs.
  • DOA or incorrect items must be returned to us for testing and verification within 7 days of initial shipping.
  • If DOA item is tested to be working, it will be returned to you at your own cost.
  • If DOA item is not received by us within 7 days of initial shipping, it will be treated as normal warranty item.
  1. Life Changing Items's warranty is limited to replacement, repair or refund of the item, to be determined by Life Changing Items.
  2. Warranty does NOT apply to damages as a result of misuse of any form or improper care by the user.
  3. If refund is determined by Life Changing Items to be necessary, we will NOT refund original shipping cost.
  4. Warranty does NOT cover normal wear and tear, or damages caused by or resulting from any form of misuse or improper use by the user.